Privacy Policy

Yellow Mellow Crochet ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This policy explains what we collect when you use this website, why we collect it, how we use and store it, and the rights you have over it. It is published in accordance with the Information Technology Act, 2000 and the rules made under it.

We collect only what we need to sell to you and deliver to you:

• Identity and contact information — your name, email address, phone number and delivery address
• Order information — the products you order, your order history and your delivery preferences
• Payment information — the payment method used and the transaction reference. We do not collect or store your card number, CVV, UPI PIN or net banking credentials
• Technical information — IP address, browser and device type, and similar information sent automatically by your browser
• Usage information — the pages you visit on this site and how you interact with them

Your information is used for these purposes and no others:

• To process, fulfil and deliver your orders
• To send you order confirmations, dispatch notices and delivery updates by email and SMS
• To answer your questions and handle returns, refunds and complaints
• To detect and prevent fraudulent transactions and misuse of the site
• To improve the products we offer and how this website works
• To meet obligations imposed on us by law, including tax and accounting requirements

We do not sell your personal data. We do not rent it, and we do not share it with anyone for their own marketing.

If you agree to it, we share information about your visit with Meta Platforms, Inc. (Facebook and Instagram) so that we can measure and improve the advertising that brings people to this store. This covers:

• The pages and products you view, items you add to your cart, and orders you complete
• Your IP address, browser and device type, and the page you arrived from
• Identifiers set by Meta in your browser for this purpose

We do not share your name, email address, phone number or delivery address with Meta. This happens only if you agree — we ask on your first visit, and you can change your answer at any time on the Your Privacy Choices page. Declining does not affect your ability to browse or buy. This store runs on the oBizee platform, and oBizee carries out this measurement on behalf of Yellow Mellow Crochet and is responsible for it.

By placing an order or providing your details on this website, you consent to your information being used as described in this policy. You may withdraw your consent at any time by contacting us — although we may then be unable to complete an order already in progress, and we must still retain records that the law requires us to keep.

All online payments are processed by our PCI-DSS compliant payment gateway partner. Your card, UPI and net banking credentials are entered on the payment partner's secure page and are never transmitted to or stored on our servers.

We receive only the outcome of the transaction and a reference number, which we use to match the payment to your order and to process any refund.

We share the minimum necessary information with the service providers who help us run the store:

• Payment partner — to process your payment and any refund
• Logistics and courier partners — your name, delivery address and phone number, so your order can be delivered
• Cloud infrastructure and communication providers — to host this website and send your order notifications

These providers may use your information only to perform the service we engage them for. They are bound by confidentiality obligations and may not use your data for their own purposes. We may also disclose information where we are required to do so by law, by a court, or by a competent authority.

Your data is stored on secured servers located in India. We use industry-standard technical and organisational measures — encryption in transit, access control and restricted administrative access — to protect it against unauthorised access, alteration, disclosure or destruction.

No method of transmission or storage is completely secure. While we protect your data to a commercially reasonable standard, we cannot guarantee absolute security. If a breach affecting your personal data occurs, we will inform you and the relevant authority as the law requires.

We keep your personal data only for as long as it is needed for the purpose it was collected for, and for as long afterwards as the law requires us to retain it — for example, order and tax records, which must be retained for the statutory period.

Data no longer needed for any of these purposes is deleted or anonymised.

We use cookies and similar technologies to keep you signed in, remember the contents of your cart, understand how the site is used and improve it.

You can block or delete cookies through your browser settings. If you do, parts of this website — the cart and checkout in particular — may stop working correctly.

In relation to the personal data we hold about you, you have the right to:

• Ask what personal data we hold about you and obtain a copy of it
• Have inaccurate or incomplete data corrected
• Ask us to delete your data, where we are not required by law to retain it
• Withdraw a consent you previously gave
• Ask us to stop sending you marketing communications

To exercise any of these rights, contact us at yellowmellowcrochet@gmail.com or 7892107370. We respond to every such request within one month.

This website is not directed at children under the age of 18, and we do not knowingly collect personal data from them. A minor may use this site only under the supervision of a parent or guardian. If you believe a child has given us personal data, contact us and we will delete it.

This website may link to sites we do not operate — for example, a courier's tracking page or our social media profiles. We are not responsible for their privacy practices, and we encourage you to read their policies before providing them with any information.

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, complaints relating to any order, product or service may be addressed to our Grievance Officer.

• Grievance Officer: Customer Grievance Cell, Yellow Mellow Crochet
• Designation: Grievance Officer
• Email: yellowmellowcrochet@gmail.com
• Phone: 7892107370
• Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

Every complaint is assigned a reference number so you can track its status. We acknowledge each complaint within 48 hours of receipt and work to resolve it within one month from the date it is received.

We may update this policy from time to time. Any change is published on this page and the "last updated" date above is revised. Where a change is significant, we will bring it to your attention. Continuing to use the website after a change means you accept the updated policy.